Tax Free Shopping with Diageo

Visitors to the UK who live outside of the EC are eligible to receive a VAT refund on purchases made here.

Some goods are not eligible for VAT refund

1. Childrenswear
2. Basic foods
3. Books
4. Consumables such as petrol or services

To Shop Tax Free

1. Reside outside the EU
2. Make a minimum purchase of £30 and collect a VAT refund form at the time of sale
3. Take goods home within three months of the date of purchase

To Get a Refund, at airports with a Customs Desk (i.e. Heathrow)

1. Visitors go there before check-in.
2. Have the goods, receipts and completed form with them.
3. Get a Customs stamp and post the form in the pre-paid envelope.

To Get a Refund, airports with no manned Customs Desk (i.e. Scottish airports)

1. Check in as usual
2. Place the form in the pre-paid envelope into the "VAT" box, this is usually found after security.

In both instances the refund will be made to a major credit card or by bank cheque.
Visitors may also take their stamped form to the refund point at Heathrow airport for an immediate cash refund. There will be a charge made for this service.

UK Tax Free Refund also has City Cash Refund Centres in place in both Inverness and Edinburgh (coming soon to Glasgow). For purchases between £75 and £1000 visitors may take their completed form to these locations and receive a cash refund while still enjoying their stay in Scotland.

To Receive a Cash Refund

1. Take the completed form to the City Cash Refund Centre
2. Have a Visa or Mastercard with at least 3 months till expiry.
3. The agent takes a pre-authorisation on the credit card and for a flat fee of £1 will give a cash refund.
4. Visitor either gets a Customs stamp on departure or deposits the form in the "VAT" box at the airport.